Return & Refund Policy
Last Updated: June 6, 2026
At MeTimeBliss, we want you to feel happy and confident with your purchase. If something is not right, please contact us and we will do our best to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused.
- The item must be in its original packaging.
- All accessories, tools, cards, manuals, and included items must be returned.
- The item must not be damaged, opened, used, washed, altered, or handled in a way that affects resale condition.
- Proof of purchase or order number must be provided.
2. Non-Returnable Items
For hygiene, safety, and product protection reasons, the following items may not be eligible for return:
- Opened or used art kits
- Opened or used journals, cards, or creative kits
- Custom or personalized products
- Gift cards
- Digital/downloadable products, if applicable
- Sale, clearance, or promotional items, unless defective
- Items damaged due to customer misuse, mishandling, or improper storage
3. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Order number
- Clear photos or video of the issue
- Photo of the packaging
- Description of the problem
After review, we may offer a replacement, refund, or store credit depending on the situation.
4. Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method or as store credit, depending on the payment method and situation.
Refund processing may take 5–10 business days, depending on your bank or payment provider.
5. Return Shipping
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service because we cannot guarantee that we will receive your returned item.
6. Order Cancellation
You may request order cancellation before your order is processed or shipped.
Once an order has been shipped, it cannot be cancelled. You may request a return after receiving it, according to this policy.
7. Exchanges
We may offer exchanges if the item is defective, damaged, or incorrect. Exchanges depend on product availability.
8. How to Request a Return or Refund
To request a return or refund, contact us at:
Email: info@metimebliss.com
Phone/WhatsApp: +971 52 750 8588
Subject Line: Return Request – Order #[Order Number]